Digital Healthcare

I've been thinking of a question raised the other day. The answer is not straightforward. The question is not what the medical practitioner brings to the board. it is what the customer wants. if the patient wants telemedicine and/or remote care only to be accessible and affordable, algos serves the purpose at L1. However, if the patient expects to be examined / the disease requires so, it shall require a specialist at L2. That being said, generalists shall move to the peripheries/online, and specialists and specialty practices shall be few and work collaboratively. Will healthcare change the way we see it? Yes. Are doctors ready? Depends, the genie is at the cusp of digital transformation, the genZ are digital natives and more amenable to digital WOM and ratings, and willing to seek L1 via telemedicine; doctors, and patients. The genX keeps its search costs low use brick-and-mortar establishments, and rely on WOM and personal relationships. Yes, the world will be different a decade later. But will it be better? The answer is not that easy.

Digital disruption is moving perception, doctor and patient alike, towards the written word. it is value co-creation. seeing is believing. As patient-doctor trust is at a new low, 3rd party dependence on the gospel truth, be it second opinion or diagnostics.

Unless the doctor-patient trust is restored, and platforms are not helping there, ''on-demand' telemedicine is a self-serving prophecy. it is not correcting the system, rather unregulated, it is corrupting it.
 

Dr. Mudit Gupta